Terms of service
Terms of Service
This website is operated by BärchenHaus. By visiting our website or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree, please do not use the site or purchase our products. Your continued use of the site means you agree to these Terms.
1. Account Registration
To access certain features, you may need to register for an account. You agree that all information you provide is accurate, current, and complete. You may not impersonate another person or create an account on behalf of someone else without authorisation.
2. Account Security
You are solely responsible for all activity that occurs under your account. Keep your login credentials confidential and do not share them with anyone. Please notify us immediately if you believe your account has been compromised.
3. Privacy Policy
All personal information collected through our website is subject to our Privacy Policy. By using our Service, you consent to our data practices as described in that policy.
4. Intellectual Property
All content on this website — including text, images, logos, graphics, and software — is the property of BärchenHaus and is protected by applicable intellectual property laws. You may use this content for personal, non-commercial purposes only.
5. Prohibited Uses
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Copy, scrape, or reproduce any part of the website without permission
- Use automated tools or bots to access or extract data from the site
- Sell or resell our products or services without authorisation
- Submit content that is false, defamatory, offensive, or infringes third-party rights
We reserve the right to suspend or terminate access if we believe these Terms are being violated.
6. Products
We reserve the right to limit sales of our products to any person, region, or jurisdiction. Product descriptions, images, and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time and are not liable for any resulting changes.
7. Shipping
Orders will be shipped to the address provided at checkout. Risk of loss passes to you upon delivery of your order to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
8. Orders
We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors. If your order is cancelled, we will attempt to notify you using the contact details provided at checkout.
9. Errors & Inaccuracies
We strive to ensure all information on our website is accurate. However, we reserve the right to correct errors, update information, or cancel orders where inaccuracies exist, without prior notice.
10. Payment Terms
All payments are due immediately upon purchase. Prices are listed in Euros (€). By completing your purchase, you agree to pay all costs, fees, shipping charges, and applicable taxes. You represent that you are authorised to use the payment method provided. We reserve the right to cancel any order suspected of fraud.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Use third-party content at your own risk.
12. Reviews, Comments & Feedback
By submitting reviews, comments, or other content to us, you grant BärchenHaus a non-exclusive, royalty-free, perpetual licence to use, display, and distribute that content for marketing and promotional purposes. You confirm that your content does not infringe any third-party rights and is not unlawful, offensive, or misleading.
13. Electronic Communications
By using our Service, you consent to receiving electronic communications from us, including emails and SMS notifications related to your orders and account. Standard messaging rates from your carrier may apply.
14. SMS / Text Message Service
If you opt in to our text messaging service, you agree to receive recurring messages about your orders and promotions. You may opt out at any time by replying STOP to any message. Message and data rates may apply.
15. Promotions
Promotional discount codes must be applied at checkout before completing your order. Promotions:
- Cannot be applied to previously placed orders
- Are not transferable or redeemable for cash
- Cannot be combined with other offers unless stated otherwise
- May only be redeemed once per customer unless otherwise noted
16. Gift Cards
Gift cards are for personal use only and are non-refundable, non-transferable, and cannot be redeemed for cash. BärchenHaus is not responsible for lost, stolen, or damaged gift cards.
17. No Warranty
Our website and products are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or fitness for a particular purpose of our products or services, to the extent permitted by applicable law.
18. Limitation of Liability
To the maximum extent permitted by law, BärchenHaus shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the relevant product or order.
19. Indemnification
You agree to indemnify and hold BärchenHaus and its staff harmless from any claim or expense arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.
20. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the jurisdiction of the courts of Berlin, Germany.
21. Dispute Resolution
We will make every reasonable effort to resolve any complaints or disputes informally. If a resolution cannot be reached, disputes shall be handled in accordance with applicable German consumer protection law.
22. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of our website following any changes constitutes your acceptance of the revised Terms. We will notify you of material changes where required by law.
23. Force Majeure
BärchenHaus shall not be held liable for any delay or failure caused by circumstances beyond our reasonable control, including natural disasters, civil unrest, or disruptions to internet infrastructure.
24. Contact Us
Questions about these Terms should be directed to:
BärchenHaus Berlin Brandenburg Airport (BER), 12529 Schönefeld, Germany. 📧 infos@barchenhaus.de 📞 +49 1573 8329085