Versand
Shipping Rates & Delivery
We offer free shipping on most items! Please note that shipping rates are subject to change — always check the rate before finalising your order.
We ship to addresses within Germany and selected international destinations. For questions about delivery to your location, please contact us directly.
📧 infos@barchenhaus.de 📞 +49 1573 8329085
Processing Time
Orders typically require up to 2 business days for processing before being transferred to the carrier. Tracking information will be sent to the email address provided at checkout once your order has been picked up by the carrier.
We are unable to expedite shipments or guarantee specific delivery dates.
Delivery Options & Timeframes
Standard Parcel Delivery 5 – 8 business days Applies to smaller items such as accessories, bedding, and similar products.
Large Item Delivery (Room of Choice) 2 – 4 weeks Applies to oversized items such as furniture. This method requires scheduling a delivery appointment. The carrier will contact you directly to arrange a delivery window. Our delivery team will bring your items inside and place them in the room of your choice (up to two flights of stairs). Please note that unboxing, debris removal, and assembly are not included.
Unsuccessful delivery attempts within the agreed appointment window may incur an additional fee. Please note any issues on the delivery paperwork at the time of delivery.
White Glove Delivery 1 – 10 business days (available to select areas only) Includes a two-person delivery team, placement in your room of choice, full assembly, unpacking, and debris removal. A White Glove representative will contact you to arrange an appointment. This option will appear at checkout if your address qualifies.
Oversized & Bulk Orders
Some items are classified as oversized and will require Room of Choice Delivery for proper handling. This will be noted at checkout and on the product page.
Orders for large quantities may be considered bulk orders and could be subject to additional shipping charges. For bulk orders or business deliveries, please contact us in advance so we can arrange proper handling and scheduling.
Tracking Your Order
An automated tracking email will be sent to the email address used when placing your order. Please ensure your shipping address is correct before completing your order — we are unable to redirect shipments once they are on their way.
Items may ship from different locations and could arrive at separate times, even if ordered together.
Order Cancellations
We process and ship orders as quickly as possible. As a result, we generally have a 1-hour window from the time your order is placed to cancel it. Cancellation requests after this window will be reviewed on a case-by-case basis.
If your cancellation is successful, you will receive a confirmation email. Refunds will be issued promptly but may take 10 – 12 business days to appear on your statement.
Orders that cannot be cancelled will need to be processed as a return, and the customer will be responsible for any applicable return shipping fees.
To request a cancellation, please contact us as soon as possible:
📧 infos@barchenhaus.de 📞 +49 1573 8329085
Damaged Items or Missing Parts
If your order arrives damaged or with missing parts, please contact us with photos and details of the issue. We will do our best to send replacement parts at no cost to you.
Returns & Exchanges
If you are not satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery. Final sale items and gift cards are excluded. Please refer to our full Refund Policy for details.
Contact Us
BärchenHaus Berlin Brandenburg Airport (BER), 12529 Schönefeld, Germany 📧 infos@barchenhaus.de 📞 +49 1573 8329085