Datenschutzerklärung
Privacy Policy
BärchenHaus is committed to respecting your privacy. This Privacy Policy explains what information we collect from you, how we use it, and the choices available to you. It applies to information collected through our website, our store, and anywhere else we interact with you. By using our website or sharing your information with us, you accept the practices described here.
If our practices change, we will post an updated policy on our website. If you have questions, please contact us as described in the "Contact Us" section below.
Information We Collect
We collect the following categories of personal information:
- Contact information: name, postal address, email address, and phone number
- Identifying information: IP address, passwords, and security credentials
- Financial information: credit/debit card details and billing address
- Account & profile information: order history, wish lists, shopping cart, marketing preferences
- Demographic information: age, gender, birthdate
- Geolocation data
- Internet & device activity: browsing history, how you navigate our website
- Commercial information: products purchased or viewed
- Communications: emails, chats, and calls with our team
- Reviews & feedback you submit to us
How We Use Your Information
We use your information to:
- Process, confirm, and track your orders
- Process payments and manage your account
- Communicate with you about your orders and enquiries
- Personalise your experience on our website
- Send you marketing communications (with your consent)
- Analyse usage to improve our website and products
- Prevent fraud and ensure security
- Comply with legal obligations
- Notify you of product recalls or safety issues
How We Collect Your Information
We collect information:
- Directly from you when you make a purchase, create an account, or contact us
- Automatically through cookies and tracking technologies when you visit our website
- From social media platforms when you interact with us online
- From third-party service providers such as analytics and advertising partners
Cookies & Tracking
We use cookies to improve your experience, remember your preferences, and analyse website usage. You can configure your browser to refuse cookies, though some features may not work correctly as a result. We may also use third-party advertising tools to serve interest-based ads.
When We Share Your Information
We may share your information with:
- Service providers (payment processors, shipping partners, marketing platforms)
- Law enforcement or courts when legally required
- Business partners involved in order fulfilment
- Third parties in connection with a business transaction (e.g. merger or acquisition)
We do not sell your personal information.
Your Rights & Choices
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing emails by clicking "unsubscribe" in any email
- Opt out of SMS by replying "STOP"
- Request a copy of the data we hold about you
To exercise any of these rights, please contact us using the details below.
Children
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy or as required by law.
Security
We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. We will never ask for your password or payment details by email.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
BärchenHaus Berlin Brandenburg Airport (BER), 12529 Schönefeld, Germany 📧 ✉️✉️✉️ infos@barchenhaus.de 📞 +49 1573 8329085
Last updated: May 2026